Aricent Group, a global innovation and technology services company, working closely with Keynote, has developed a flexible, best-of-breed testing environment for a Tier 1 mobile network operator in the UK. This operator and other companies can now have complete visibility into how their applications and services run – in this case ten different real mobile devices running over 1,350 test cases, with growth expectations to top 3,200 test cases in the near future.
The Keynote-Aricent partnership has succeeded in removing the time-consuming process of manually testing each software update, or each new device, therefore reducing human error. By creating an automated testing environment to the operator’s specifications, testing is done by simply pressing a button. Furthermore, the automation process clearly demonstrates the impact of different software upgrades and new features in order to create the highest level of service and quality.
Keynote’s DeviceAnywhere cloud-based platform allows companies to test mobile apps, websites and services on devices remotely – regardless of location or time – enabling operators to speed up their delivery without compromising on quality or reliability and therefore mitigating risk.
“By working with Keynote, we are able to help our customers take their services and devices to market with unprecedented speed and quality. Their solution was a natural complement to our existing network testing infrastructure.” said Adrian Luker, program manager at Aricent. “Our customers need to be completely aware of the experience they are providing for the end user. Even the smallest update can have a huge impact, and we need to know what the impact is, before it happens. Having this superior insight into what consumers will be experiencing, means that changes can happen quickly, and we can be confident that end users will see improvements, rather than be inconvenienced. This is tremendously important in reducing risk for our customers when launching any update.”
“The mobile market is highly competitive, and with smartphones making mobile Internet access increasingly prominent, the service an operator provides – in terms of updates, applications and maintenance – must be a seamless experience” said Vik Chaudhary, vice president of product management and corporate development at Keynote. “Delivering top quality service for consumers should be the highest priority for all customers, including operators, and we are delighted to be working with Aricent to deliver this. Mobile performance and functional proficiency can no longer be a guessing game, and companies need to understand exactly what customers are, and will be experiencing, in order to fully tap into these revenue streams.”
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