Wave of New Mobile Devices Complicates the Delivery of Optimal Mobile Experience – Keynote to the Rescue!

28 02 2013

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  • Industry Leading Mobile Testing Platform Keeps Pace with Mobile Device Market, Adding Popular Smartphones, Tablets and Mobile OS’s
  • Keynote Underscores its Position as the Definitive Leader in Mobile Testing Supporting More Than 1,000 Mobile Devices; now including iOS6, Android 4.2 Jelly Bean and Windows 8 Devices on the Keynote DeviceAnywhere Platform
  • Devices added include: iPhone 5, iPad Mini, Nokia Lumia 920 and the Droid RAZR M with more on the way

Feb. 25, 2013– Keynote® (NASDAQ: KEYN), the global leader in Internet and mobile cloud testing and monitoring, today announced device support for iOS 6, Android 4.2 (Jelly Bean) and Windows 8 devices with its DeviceAnywhere platform. The newest additions to the Keynote device portfolio extend the company’s position as the market leader in devices supported for real mobile device testing. DeviceAnywhere support now includes the newest popular devices including the iPhone 5, Nokia Lumia 920 and the Droid RAZR M.

Delivering a consistent high-quality mobile experience continues to be a major challenge for companies interested in reaching a diverse universe of mobile users. Keeping up with the continually evolving device ecosystem presents some of the biggest challenges facing QA teams. While the number of operating systems and OEM device manufacturers are shrinking, device fragmentation continues to be a big issue. Testers new to mobile quickly realize that one Android device may behave quite differently than the next. Meanwhile, Apple has introduced new form factors for their iOS devices with the introduction of iPhone 5 and iPad mini. As new Windows 8 and BlackBerry OS devices also hit the market, device fragmentation adds an additional layer of complexity to mobile development. By adding the most up-to-date mobile devices to the DeviceAnywhere library, Keynote helps testers keep up with the changing mobile landscape, while maintaining the flexibility needed to address future changes.

“As an increasing number of new mobile device types and form factors arise, Keynote is delivering the most up-to-date mobile testing solutions in the market,” said Vik Chaudhary, vice president of product management and corporate development at Keynote. “The ability to test across the latest device models and form factors with real devices gives users the most accurate way to test their mobile websites and mobile apps without the overhead of purchasing and maintaining a portfolio of mobile devices. With the addition of these new devices across the DeviceAnywhere platform, users are able to leverage the power of real, remote, manual and automated device testing from the cloud.”

All existing Keynote DeviceAnywhere customers will have access to the newly supported devices from all products including: DeviceAnywhere Test Center Developer®, DeviceAnywhere TCE Interactive®, DeviceAnywhere TCE Automation® and DeviceAnywhere TCE Monitoring®.

Keynote also recently introduced DeviceAnywhere Free, the first completely free tool for remote, real device interactive testing; giving users a real-time view of their mobile websites on select smartphones via a streamlined Web interface. When a user’s needs surpasses basic spot-checking, Keynote’s Test Center Developer and Test Center Enterprise provide a seamless upgrade path to fully test mobile websites and applications.

Keynote is currently offering a free trial of the DeviceAnywhere platform. Users can experience real-device testing for mobile applications and mobile web on popular smartphones including: iPhone 5, iPad Mini, Nokia Lumia 920 and the Droid RAZR M. Go here to sign up TODAY – https://www.keynotedeviceanywhere.com/product_trial_form.html

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BBVA Compass Ensures a Better Mobile Experience for its Customers using Keynote’s DeviceAnywhere Platform

28 02 2013

BBVA-Compass-LogoKeynote provides access to hundreds of real mobile devices for BBVA Compass to test their rapidly growing portfolio of mobile apps and services

Keynote® (Nasdaq: KEYN), the global leader in Internet and mobile cloud testing & monitoring, today announced that BBVA Compass, one of the 15 largest banks in the United States with a leading franchise in the Sunbelt region, has selected Keynote’s DeviceAnywhere platform. BBVA Compass uses DeviceAnywhere to test its rapidly growing portfolio of mobile apps with a large number of mobile devices during the development process to ensure a high level of customer satisfaction in a cost effective manner.

“Mobile apps are an increasingly critical service—and we want to make sure they work flawlessly before they are available to customers,” explained Chris Causey, mobile channel manager at BBVA Compass. “DeviceAnywhere allows us to test our mobile apps with virtually any mobile device without the need to purchase expensive service plans or ship the device to different development centers. With this capability, we can fix glitches early in the development process to reduce costs and improve the customer experience. Prior to implementing Keynote DeviceAnywhere it was challenging to fully and adequately test our applications because we could only test them with a limited number of devices.”

With the DeviceAnywhere platform, companies have the ability to access hundreds of real mobile devices including iOS, Android, Windows, and BlackBerry devices from anywhere in the world. Companies can also utilize a free tool (Test Case Manager) to build, manage, and maintain their test cases all in one, convenient location.

BBVA Compass developed many test cases using the Test Case Manager tool within DeviceAnywhere allowing their team members to capture results for review. These test cases allow them to examine functionality such as checking account balances, looking up transaction histories, paying bills and transferring funds between accounts. Developers also perform ad hoc testing by going through varying sequences of opening windows and tasks to identify the source of errors that occur on one version of a device but not another.

“Using DeviceAnywhere, our customer satisfaction scores have improved steadily because we understand what our customers see and can quickly diagnose problems,” said Causey. “In addition, we’re getting significantly higher ratings for applications that we make available through app stores.”

Development costs are also lower. The company’s development experience backs up estimates that costs are 50 to 200 times higher to fix bug issues as the project life cycle progresses and gets closer to implementation. (Source: “Software Project Survival Guide,” Steve McConnell, Microsoft Press)

In the near future, BBVA Compass plans to expand its use of DeviceAnywhere to its customer service centers. By making available hundreds of mobile devices to customer service agents from all over the U.S. through the Internet, agents will be able to test apps using the same devices customers use so they can replicate what the customer sees and more quickly troubleshoot problems.

“DeviceAnywhere was designed specifically to allow organizations to test mobile apps and websites on any mobile device from any location,” said Rachel Obstler, senior director of product management at Keynote. “BBVA Compass’ use of Device Anywhere for their development and customer support operations is a perfect example of how organizations can use this solution to improve customers’ satisfaction with their mobile solutions.”

To learn more about DeviceAnywhere Free view: http://www.keynotedeviceanywhere.com/da-free-product-overview.html

To learn more about the Keynote DeviceAnywhere platform including DeviceAnywhere Test Center Developer and DeviceAnywhere Test Center Enterprise view: http://www.keynotedeviceanywhere.com/





mHealth at CTIA: All the Rage for All the Right Reasons

22 10 2009

For the past few years, I’ve watched mHealth take over the spotlight from mBanking, which for so many years helped drive the mobile app revolution, garnering a lionshare of media and analyst attention as financial institutions across the board– Bank of America, HSBC, the NYSE and third party enablers like Mobile Money Ventures—took their services to the small screen.

When it comes down to it, mHealth’s mobile app needs aren’t terribly dissimilar to those of mBanking, or any other industry for that matter.  They want guaranteed reliability, security, speed of deployment, and reduced development costs (as compared to in-house)…and basically fewer headaches.  Pretty much what all developers and enterprises want from their mobile apps, right?

I think the main difference is their need for unrelentingly consistent QoS.  While an entertainment app developer would agree on the importance of minimized downtime, consider how vital it is for an mHealth company like Sensei—one of the four new healthcare customers we announced at CTIA.  Members rely on their mobile programs for critical reminders to take their medications or make on-the-spot decisions related to healthy eating choices.  These apps are affecting people’s lives in a real way.  Not a lot of room for error without potentially grave repercussions.  Or something you want to send out into the world without 100% satisfaction that the testing and monitoring has been relentlessly thorough and rigorous.

I really enjoyed the dialogue around mHealth at CTIA IT & Wireless a few weeks ago, where the topic now merits its own conference track altogether.  In the keynote, CTIA’s Steve Largent announced the results of a consumer health survey they conducted with Harris Interactive that was chock full of new stats confirming consumers’ hunger for mobile healthcare (check out the FierceWireless for the full recap).

Most memorable was the comment from Qualcomm’s Irwin Jacobs, who said the wireless industry will get the greatest growth thrust from the applications that most benefit society and improve humanity.  It’s the kind of statement that makes you pause, and catapults your thoughts out of the weeds of the day-to-day.  A ticker tape ran through my mind of the hundreds of developers and companies we’re working with—in or out of mHealth– who are doing exactly that in their own unique ways.  We’ve only seen the tip of the iceberg of how mobile apps can benefit people’s lives, and I’m energized by the prospect of what innovative, life-enriching new apps we’re going to help companies launch tomorrow.

P.S.  If you’re following mHealth, bookmark or RSS mobihealthnews. I had the pleasure of reconnecting at CTIA with friend and industry vet Brian Dolan who recently left telecom titan FierceWireless to launch this indispensible online trade pub for the healthcare industry.  Good stuff.  Check it out.